Cleared Desktop Support in Tucson, AZ

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tucson, AZ. In this role, you will be part of our growing relationship with one of our great clients.

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Requirements

• Minimum 5 years of working experience in Desktop Support
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
• Must be within driving distance of Tucson, AZ and willing to work onsite
• Must possess an active U.S. Government Secret Security Clearance or above
• Must be a U.S. citizen (required by government contract for this position)
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Must comply with drug testing requirements (at hire, regular, or random intervals)

Preferred Qualifications

• Certified Dell Technician
• Expertise in Inventory Control

What is Important to Us

• You are an excellent communicator in writing and speaking
• You have the ability to work independently but also value teamwork
• Your problem-solving skills are excellent
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career
• You seek a community of virtue-centered co-workers and clients

Benefits

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide:

• Ongoing learning and development opportunities to foster continuous growth
• A wide variety of benefits for eligible employees related to health, retirement, and professional development

Pay

$20.00/hr - $26.00/hr