Cleaning Program Manager
ISS Facility Services - North America · Burbank, CA · 6 days ago
Information Technology$109k/yrFull-time
Key Responsibilities
- Lead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locations
- Drive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversight
- Develop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistency
- Serve as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsiveness
- Anticipate evolving operational needs and deliver timely, professional, and high-touch service responses that support seamless operations in fast-paced settings
- Oversee quality assurance through inspections, reporting, and continuous monitoring of service performance
- Manage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiency
- Promote a safe, compliant, and controlled work environment
- Identify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirements
- Lead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfaction
- Establish and refine scalable processes, standard operating procedures, and program enhancements over time
- Partner with cross-functional teams to support strategic initiatives, program development, and continuous improvement efforts
Required Experience
- Commercial janitorial services experience in a contracted, client-facing environment
- 5+ years of supervisory or management experience
- Strong customer service and client relationship management skills
- Knowledge of commercial custodial and cleaning operations
- Experience leading teams in fast-paced environments
- Strong communication, leadership, decision-making, and problem-solving skills
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred Qualifications
- Bilingual English/Spanish
- Experience in movie, production and broadcast studios
- Experience managing budgets, staffing, and service delivery contracts
- Ability to influence stakeholders and navigate complex business environments