Cleaning and Hospitality Manager

About the role

The Cleaning and Hospitality Manager at Fairfield Manor Care Home is part of The Country Court Family. Located in Fairfield near Hitchin, Fairfield Manor Care Home has 75 bedrooms and offers round-the-clock support to residents.

Responsibilities

• Recruit, manage, and supervise a team of front of house and housekeepers to achieve and maintain 5-star standards.
• Help new colleagues through the induction process and complete all areas to the highest standard.
• Undertake staff supervisions and appraisals.
• Maintain 5-star standard of cleanliness in all areas of the home.
• Responsible for the front of house team to deliver excellent dining experiences for residents.
• Build and maintain working relationships with managers and colleagues, including those in care and non-care roles.
• Responsible for ordering monthly stock for the home, ensuring it is adequately stocked with the correct chemicals, PPE, and within budget.

Requirements

• Experience in a previous hospitality role.
• At least 1 year’s experience as a Hospitality Lead or a similar management role in hospitality.
• Accuracy and attention to detail.
• The ability to communicate effectively both verbally and in writing.
• A creative and innovative approach to work.
• Knowledge or understanding of COSHH and safe working practices.
• A can-do attitude with drive and self-motivation.
• Knowledge or understanding of the care sector would be advantageous.

Qualifications

Knowledge or understanding of the care sector would be advantageous.

Skills

• Leadership and management skills.
• Customer service and hospitality skills.
• Attention to detail and accuracy.
• Communication skills (verbal and written).
• CosHH and safe working practices knowledge.

Benefits

• Annual pay reviews.
• Bespoke Induction Training Programme, with ongoing development and access to nationally recognized qualifications.
• Recommend a friend bonus scheme.
• Access to the Blue Light Discount Card.
• Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes.