Clayton Homes Sales Processor - Youngsville, NC

About the role

As a Sales Processor with Clayton’s retail company, you play a critical role in creating a world-class home buying experience. This role coordinates the communication and activities of many parties involved in the purchase and proactively follows up for items needed. The sole purpose is to assist customers as they navigate the home buying process, balancing urgency with accuracy.

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and a vertically integrated approach—building, selling, financing, and insuring homes.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Act as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educate customers on information and documentation typically requested as part of the loan application process; obtain cost estimates and purchase details to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Requirements

• Possess strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Operate with a high degree of urgency while maintaining attention to detail and accuracy.
• Strong sense of process orientation.
• Ability to create an exceptional experience for customers.
• Self-motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Maintain a professional demeanor and appearance.
• Computer skills including Microsoft Office with strong Excel skills.
• Ability to excel and contribute to a team environment.
• Must be reliable and dependable.
• Excellent organizational and time management skills.
• Applicants are subject to a criminal background check and must pass a pre-employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

Pay

Hourly wage ranging from $20.00 - $23.00 depending upon experience.

Benefits

• Flexibility to create your own health, dental, and vision benefits package (full-time team members).
• Competitive 401K programs with investment options and company matching after one year (full and part-time team members).
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off and paid holidays.
• Paid volunteer time through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual, and occupational).
• Home Centers closed on Sundays.