Class Experience & Talent Leader

About the role

The Class Experience & Talent Leader is the cultural heartbeat of our facility. You are responsible for building a world-class team of instructors, cultivating an inclusive and magnetic member community, and ensuring our studios always deliver a flawless, sensory-rich workout environment.

Responsibilities

• Recruit, audition, onboard, coach, and evaluate group exercise instructors, including cycle, yoga, and studio-based formats.
• Conduct regular class observations and audits, providing ongoing feedback on cueing, musicality, programming, energy, member engagement, and overall instructional quality.
• Foster instructor development through mentoring, training, and performance improvement initiatives.
• Oversee the cleanliness, organization, safety, and presentation of all fitness studios and group exercise spaces.
• Ensure all fitness equipment, sound systems, lighting, and studio technology are operational and support an exceptional participant experience.
• Maintain a visible presence in fitness areas, building strong relationships with members and creating a welcoming, inclusive environment.
• Assist members in selecting programs and classes that align with their health and wellness goals.
• Respond promptly and professionally to member feedback, concerns, and service recovery opportunities.
• Plan, coordinate, and execute special events, workshops, challenge programs, master classes, and community- building initiatives.
• Collaborate with marketing and branch leadership to promote programs and increase participation, retention, and member engagement.
• Manage group exercise schedules and instructor assignments to ensure full program coverage.
• Maintain a reliable substitute instructor pool and coordinate emergency coverage to minimize schedule disruptions and prevent class cancellations.
• Monitor class attendance, participation trends, and member feedback to identify opportunities for program enhancement and growth.
• Ensure compliance with YMCA standards, risk management practices, safety procedures, and instructor certification requirements.
• Support branch goals related to membership growth, engagement, retention, and overall wellness program performance.

Requirements

• 2+ years of experience leading, auditing, or mentoring group fitness instructors (Studio, Cycle, or Yoga formats).
• Current Group Fitness Certification (ACE, AFAA, NASM) or a specialized modality certification (e.g., 200-hour RYT for Yoga).
• Current CPR/AED certification.
• A high standard for facility presentation, cleanliness, and audio/visual setup.
• Magnetic personality with a proven track record of resolving customer complaints and building strong, diverse community relationships.

Benefits

We offer a competitive compensation and benefits package, which includes:

• paid sick leave
• a legal plan
• disability insurance
• life insurance
• 12% retirement benefits upon eligibility
• a 403 (b) plan
• an employee assistance program
• professional development opportunities
• Metro Y program discounts
• complimentary use of YMCA facilities