Class 1 Engineer

About the Role

To ensure a safe, efficient, well-maintained hotel environment at the 444-room Rancho Las Palmas Resort & Spa, a luxurious Palm Springs destination re-imagined for the 21st-century traveler. Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride of working for a company known for exceptional service. We embody a culture of respect, gratitude, and empowerment.

Responsibilities

• Responds and attends to guest room repair requests.
• Fixes plumbing problems, including unclogging drains, plunging/repairing toilets, repairing toilets, leaking spigots, faucets, pipe valves, and related equipment.
• Properly utilizes the appropriate tools to perform preventive maintenance on laundry and kitchen equipment, including cleaning and lubrication, filter changes, and belt adjustment.
• Maintains daily shift logs of operation, maintenance, pool, spa, and safety activities.
• Maintains necessary stock items; orders necessary tools and equipment, as needed.
• Develops and maintains positive working relationships with others; supports the team to reach common goals.
• Assists in emergency situations as central communication center for the hotel.
• Responds to alarms and life/safety issues immediately and relays any alerts to the First Responder team according to Emergency Response procedures.
• Understands and adheres to the job description and department service standards.
• Follows all company policies and procedures; ensures clean uniform and professional personal appearance; maintains confidentiality of proprietary information; protects company assets.
• Understands the standards of procedure for work schedules, reporting to work, paid time-off, and vacation requests.
• Ensures adherence to quality expectations and standards; identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Knowledgeable and adheres to fire alarm and other emergency procedures, fire prevention and safety regulations, and procedures for guest or associate accidents.
• Handles guest complaints by following the principles of our “Power of One” and “Power of Engagement” systems to ensure guest satisfaction.
• Understands how to respond to, use, store, and dispose of hazardous chemicals.
• Continuously improves guest service using the Omni Service Tradition program.
• Utilizes the Power of One philosophy to meet or exceed service expectations.
• Utilizes the Omni Service Champions program to recognize exceptional guest service.

Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lbs.
• Ability to move up and down stairs, service ramps, and/or ladders, and stand/walk for long periods of time.
• Ability to work independently and willingness to learn/develop new skills.
• Excellent guest service skills and ability to interact with a diverse clientele, associate population, owners, and corporate leaders.
• Excellent English communication skills.
• Knowledgeable about using hand tools, power tools, and trade tools.
• Familiar with OSHA safety regulations.
• Thorough understanding of HAZCOM, Lockout/Tagout, and Bloodborne Pathogen Programs.
• Available to work a flexible full-time schedule including nights, weekends, holidays, and rotating shifts.
• Knowledge of general maintenance and repairs in at least one building trade.
• A minimum of two years of prior hospitality experience is strongly preferred.