Claire's Gurnee - Part-time Manager

About the role

At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers — conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment.

Requirements

• At least one year of retail experience, ideally with some leadership or sales-driving responsibility.
• Completed some high school.
• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficient in operating a POS system to facilitate transactions and manage sales efficiently.
• Ability to stand during scheduled shifts and maneuver 11–35 kg (25–75 lbs).
• Ability to bend, stoop, reach extensively, and climb ladders or step stools while placing merchandise and assisting customers.
• Passion for providing customers with opportunities to express themselves freely every day.
• Energized by interacting with customers and striving to provide excellent service throughout their visit.
• Inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Strong verbal and written communication skills to effectively interact with customers, employees, and management.
• Strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• Driven team player with a positive attitude and willingness to learn.
• Self-motivated and organized, as some stores may require you to work alone at times.
• Passion for fashion and staying up to date with the latest trends to enhance the customer experience and drive sales.
• Ability to create a curated fashion look with product during your shift.
• Sales-obsessed energy: love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social and digital savvy: know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
• Customer-first mentality: get people and love making them feel confident and empowered.
• Ready to hustle: organized, self-motivated, and always looking for ways to level up.

Benefits

• Epic Employee Discount: Score the latest accessories at an amazing discount!
• Career Glow-Up: Real opportunities for promotions and career growth.
• Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.
• Full-time employees: medical, dental, and vision insurance; voluntary welfare plans; bonus plan eligibility; 401(k) match; vacation time; sick time; and paid leave.
• Part-time employees: voluntary welfare plans; 401(k) match; vacation time; sick time; and paid leave in required states.
• Sick Time (Washington State): All employees accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Pay

All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.