Claims Team Manager, Workers Compensation

About the role

Join our dynamic team at Liberty Mutual! We are seeking a talented individual to join our [Specific Role] team. This position offers a competitive salary and benefits package, along with flexible work arrangements and continuous learning opportunities.

Responsibilities

• Manage customer interactions through various channels
• Resolve customer issues efficiently and professionally
• Collaborate with cross-functional teams to improve service delivery
• Contribute to the development and implementation of service strategies

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field
• Minimum 2 years of customer service experience
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent interpersonal and communication skills
• Ability to handle multiple tasks simultaneously
• High level of attention to detail

Skills

• Customer service excellence
• Technical proficiency in CRM systems
• Effective conflict resolution

Benefits

• Paid time off
• Health, dental, and vision insurance
• Flexible work schedule
• Professional development opportunities

Pay

Commensurate with experience and qualifications.

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed.