Claims Support Specialist
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the role
Supports the customer success team in managing claims and ensuring customer satisfaction. Works closely with customers to resolve issues and provide guidance on policy interpretations.
Responsibilities
- Handle customer inquiries related to claims and policy interpretations
- Collaborate with internal teams to resolve complex customer issues
- Provide timely and accurate updates to customers regarding claim status
- Document interactions and escalate issues as necessary
- Stay updated on company policies and industry best practices
Requirements
- Bachelor's degree in a relevant field (e.g., business, finance, or a related field)
- 1-2 years of experience in customer service or claims handling
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office Suite
Qualifications
- Experience with CRM systems is a plus
- Ability to work independently and manage multiple tasks simultaneously
- Excellent written and verbal communication skills
Skills
- Customer service orientation
- Attention to detail
- Strong organizational skills
- Ability to work under pressure
Benefits
- Flexible remote work schedule
- Competitive compensation package
- Professional development opportunities
- Employee recognition programs
Pay
Compensation is commensurate with experience.
Schedule
Flexible remote work schedule.