Claims Specialist, Workers Compensation

Hybrid work arrangement: This position is HYBRID, requiring the employee to work onsite at the Cottonwood Heights corporate office in Salt Lake City, UT three days a week.

Job Summary

Claims Specialist, Workers Compensation – under direct supervision, works with adjusters, brokers, and departments across the organization to process property, general liability, and workers’ compensation claims. Develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims through one‑on‑one mentoring and on‑the‑job training. Uses approved and acquired risk and claims management processes to reduce the cost of claims and helps managers return injured employees to work as soon as practicable.

Duties & Responsibilities

• Work with the team to ensure timely processing of all workers’ compensation, general liability, property, and auto claims, disputes, and closures.
• Partner with third‑party administrators to set up, manage, and close claims as effectively as possible.
• Use RMIS and other systems to manage claims programs and processes while working directly with insurance broker personnel, insurance adjusters, and attorneys.
• Report any safety concerns, loss control issues, or other risk‑related matters.
• Help ensure completeness of all incident reports submitted to the team.
• Perform other risk management tasks as needed.

Qualifications

• High School diploma or GED.
• Two years of experience in a related risk management or insurance claims handling field.
• Strong verbal and written communication skills.
• Excellent negotiation skills.
• Organizational and detail‑tracking abilities.
• Basic computer skills, including word processing and spreadsheet applications.

Work Environment & Physical Requirements

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity is required to work at a computer terminal. No exposure to adverse environmental conditions. The role requires repetitive typing motion, talking, hearing, grasping, and feeling.

Disclaimer

The job description outlines the general nature and scope of work employees perform in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.