Claims Specialist II - Remote

About the role

Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus.

Responsibilities

• Prepare mortgage insurance claims for two or more agencies- or investor-acquired properties
• Complete reconciliation of all advances to be included in the claim
• Assist in conducting internal department quality control audits of post claim activity
• Validate all the necessary supporting documents needed for the claim
• Maintain clear records and reports for management regarding daily production
• Assist with updating appropriate workstations for claim payments
• Follow up and track payment of filed claims
• Conduct miscellaneous research to complete daily tasks
• Conduct research for post-claim activities such as "missing documents and/or agency inquiries"
• Complete tasks queue and notate internal system accordingly
• All other duties as assigned

Qualifications

• 2-4 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field
• Knowledge of accepted business practices in the mortgage industry and understanding of claims process
• Proficient knowledge of foreclosure process and appropriate guidelines (FHD)
• LPS-MSP (Mortgage Servicing Platform) experience
• Ability to manage time and priorities wisely
• Ability to make sound decisions and resolve issues
• Ability to work independently and effectively meet deadlines
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications, specifically, Excel and Word
• Ability to maintain strict confidentiality

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth

Pay

Compensation Range: $17.88 - $26.73 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.