Claims Specialist Bodily Injury-Hybrid

About the role

National Interstate, part of Great American Insurance Group, is a leading commercial transportation insurer offering risk financing solutions across all 50 states. The Bodily Injury Claims Specialist will manage complex claims, either hybrid from the Richfield, OH office (four days on‑site, one day remote) or fully remote within the USA.

Responsibilities

• Manages a large inventory of complex claims to evaluate compensability/liability.
• Plans and conducts complex claims investigations to confirm coverage and determine liability, compensability and damages.
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures timely payment.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• May have responsibility for performance and coaching of staff and may participate in talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Experience: Minimum of 9 years of experience in property and casualty claims handling.
• Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
• Preference for litigated bodily injury claims experience.

Qualifications

• Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge.
• Demonstrates excellent analytical, negotiation, and problem‑solving skills.
• Maintains strong knowledge of insurance policies, coverage, and claims handling procedures.
• Maintains knowledge of industry laws and regulations.
• Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.
• Viewed as a senior resource within the Claims department and/or organization.

Skills

Analytical, negotiation, problem‑solving, interpersonal communication, relationship building, leadership, organization, prioritization, confidentiality handling.

Benefits

• Medical, dental, and vision coverage.
• Wellness plans.
• Parental leave and adoption assistance.
• Tuition reimbursement.
• Paid Time Off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

Pay

Salary range: $90,000.00 – $95,000.00.

Schedule

Hybrid: four days on‑site (Tuesday–Thursday core days plus a fourth day based on business needs) and one day remote from the Richfield, OH office; or fully remote within the USA for non‑local candidates.