Claims Specialist

About the role

If you believe there's strength in numbers and speak the language of accounting, then we want you to join our team as a Claims Specialist! As our Claims Specialist, you will perform various specialized clerical and financial duties, such as processing claims and requests. You will also prepare and process specialized documents, provide information, and respond to concerns from the public and other agencies.

Responsibilities

• Works directly with crime victims to support them in their Victim Compensation Claim, while upholding a high standard of customer service and sensitivity during interactions.
• Clearly explains the Victim Compensation Program rules, legal statues, and process to victims and service providers.
• Reviews and summarizes police reports in detail for the Board regarding a claim.
• Acts as a liaison between the victim and the Victim Compensation Board.
• Communicates with victims regarding the status of compensation applications and any additional requirements.
• Demonstrate empathy when working with victims of violent crimes to assist needs of financial hardship.
• Demonstrate compassion and professionalism when conveying Board decisions to include denials and reductions to victims.
• Offers basic crisis support and refers emotionally distressed victims.
• Assesses practical needs of crime victims and provides appropriate resources and referrals.
• Communicates with other criminal justice agencies and stakeholders exchange information regarding the Victim Compensation Claim.
• Gathers, reviews, and organizes supporting materials such as bills, receipts, and completes verification documents for compensation claims.
• Coordinates with providers, employers, insurance companies, advocates, prosecutors, and law enforcement to obtain necessary documentation that meets the program rules and legal statutes.
• Reviews submitted materials for completeness and accuracy to ensure compliance with Victim Compensation Program rules and legal statutes.
• Tracks and monitors the progress of compensation claims for grant compliance and follows up as needed.
• Coordinates with prosecutors, victim advocates and staff to obtain restitution information to support the claim.
• Testify when seeking restitution to reimburse the Victim Compensation Program per program rules, legal statues and grant compliance.
• Develops and maintains professional relationships with colleagues, providers, Victim Compensation Boards members, community partners and the criminal court.
• Maintains and develops a list of Victim Compensation approve resources for certain eligible categories.
• Maintains confidential Victim Compensation case files.
• Enters and updates compensation-related case information in designated databases.
• Maintain oversight over expenses and expenditures for financial management and grant compliance.
• Maintains good customer service when communicating the appeal process.
• Ensures timely submission of reports and documentation related to compensation activities.
• Work in the presence of or with a trained canine that comforts victims.

Requirements

• Three years of progressively responsible legal, court, justice system, or administrative support-related experience.
• High school diploma or GED.
• Post-secondary education may substitute for the minimum experience on a year-for-year basis.
• Experience in medical billing procedures.
• Bilingual skills in English and Spanish.

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

Pay

$21.25 - $34.50 hourly

Schedule

Hybrid schedule available based on business needs