Claims Specialist

About the role

The Claims Specialist plays a crucial role in At-Bay's mission to help businesses manage and mitigate cyber risk. They collaborate with internal teams and external vendors to resolve cyber incidents, evaluate coverage for claims, and foster a feedback loop with underwriting and security teams. This role requires a blend of technical expertise, strong interpersonal skills, and a commitment to delivering exceptional service.

Responsibilities

• Collaborate with internal team and external vendors to chart the best course for resolving cyber incidents
• Evaluate coverage for claims and draft coverage letters
• Build strong relationships across the company and act as a trusted advisor for underwriting and risk function with regard to claims trends and development
• Foster feedback loop with underwriting and security team to fuel the improvement of our products and automated Underwriting Engine
• Cultivate strong relationships with brokers and insureds and deliver the excellent service for which At-Bay is distinguishing itself
• Evaluate and manage exposure for cyber incidents
• Report on significant claims to management
• Evaluate and proactively set reserves
• Focus on continuous improvement for everything we do from a claims perspective and in connection with Underwriting and Security feedback loop

Requirements

• 3-5 years of insurance claims-handling experience; at least 30% of the claims you currently handle are in cyber insurance, including ransomware, business email compromise, business interruption, and financial fraud
• Strong interpersonal skills
• Strong organizational and multitasking skills
• Dedication to delivering exceptional service to our customers

Qualifications

• Licensed claims adjuster (good to have licenses in multiple states, and willingness to obtain more)
• College degree or equivalent experience/education
• Insurance practice experience as a paralegal also could be considered

Benefits

At-Bay offers a competitive benefits package, though specific details are not provided in the job posting.

Pay

Our estimated base pay range for this role is $80,000-95,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equitability, domain knowledge, experiences and skills. In general, if the position sparks your interest we encourage you to apply - our team prioritizes talent.

Schedule

Details about the work schedule are not provided in the job posting.