Claims Service Specialist

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

About the Role

As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible.

Responsibilities

• Collect facts about the accident
• Investigate claim details
• Collect statements from involved parties
• Provide outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
• Effectively communicate, verbally and in writing, and willing to expand on these abilities
• Work comfortably and grow in a fast-paced, high-volume call center environment

Requirements

• Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
• Solid computer multitasking skills
• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
• Comfortable and willing to grow in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent
• Eagerness to explore new skills and openness to different career paths

Qualifications & Skills

• Associate’s degree or higher (preferred)
• Active Adjusters insurance license (preferred)

Benefits

• Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week
• Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually)

Pay

• $25.81 - $30.53 per hour
• $52,000 - $61,500 annually

Schedule

• Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week

Benefits

• Competitive pay
• Benefits
• Flexibility to support your well-being and future

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.