Claims Resolution Specialist

This is a Fully Remote Job About Our Client:The organization operates within the home warranty industry, providing a range of home warranty products and services to home sellers, buyers, and agents. It addresses the challenge of home maintenance and repair uncertainty by offering warranty coverage that supports homeowners and real estate professionals. The company emphasizes an inclusive, people-first culture and has been recognized for workplace excellence over multiple years. About the Opportunity:The CLAIMS RESOLUTION SPECIALIST is responsible for managing and resolving home warranty claims efficiently while maintaining high customer service standards. This role involves investigating claims, coordinating with contractors, and communicating with customers to ensure timely and accurate claim resolutions. The position plays a critical part in upholding the organization's commitment to customer satisfaction and operational effectiveness. Responsibilities:Manage an assigned caseload from claim investigation through resolutionAuthorize work orders within approved limitsAnalyze claim and work order details, gather and document relevant informationReceive reports from technicians and homeownersRespond promptly to incoming calls, emails, and voicemails from customers, contractors, and escalated inquiriesPurchase parts and equipment within specified limitsProvide customers with contract, claim, and work order informationObtain necessary documentation from customers and techniciansExplain claim options including denial, cash out, reimbursement, and payment processesSupport inbound call volume as needed Requirements:High school diplomaMinimum of 2 years customer service experience in a contact center environmentKnowledge of home warranty policies and technical understanding of systems and appliancesClear data presentation skillsExcellent verbal and written communicationAbility to anticipate customer needs and deliver exceptional serviceStrong organizational skills with multi-tasking and prioritization abilitiesCapability to manage difficult situations and customers effectivelyAnalytical and detail-orientedProficiency with Microsoft Office and company systems Preferred:Fluent bilingual Spanish skills Pay Range and Compensation Package:Hourly pay range: $17.69 to $23.56Remote work option available Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.