Claims Representative Senior - Commercial Liability

About the role

Investigate and resolve insurance claims in an efficient and accurate manner. You’ll independently manage a caseload, negotiate settlements, and communicate with all parties. This position will be located in our Stevens Point, WI; Nashville, TN; Davenport, IA; Goldsboro, NC; Madison, WI; El Paso, TX; or Edwardsville, IL office locations under a hybrid work model.

Responsibilities

• Conduct prompt claim investigations, including evaluating coverage, determining liability, and settlement of damages.
• Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
• Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
• Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
• Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
• Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
• Manage a case load of litigated and non-litigated automobile claims, most of which will be bodily injury files of mid-level severity and complexity.
• Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
• Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.

Requirements

• Bachelor’s degree or related experience
• 3+ years of related work experience
• Thorough claims knowledge of claims and claims processes
• Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
• Ability to make appropriate claim decisions, prioritize, and manage workload
• Demonstrated effective verbal and written communication skills
• Ability to handle conflict and negotiate resolutions
• Technology aptitude

What You'll Receive

• Flexible work schedule through a scheduled Hybrid work model
• Meal subsidy available for associates who report to an office
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
• Sentry University (SentryU) and Tuition Reimbursement program for continued education and career development
• Generous Paid-Time Off plan
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program for charitable giving

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await!