Claims Representative- Auto Physical Damage

About Us

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Responsibilities

• Handles high volume, low-to-moderate complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolutions.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the current status of claims is clearly documented at all times.
• Provides direction to outside resources.
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes knowledge, experience, and available resources to find solutions.
• Participates in development of improvements and helps implement changes.
• Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors.
• Travels for field work as required.
• Performs special projects and other duties as assigned.

Requirements

• Understanding of industry practices, standards, and claim concepts.
• Prior claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management skills.
• Bachelor’s degree or equivalent related experience.

Qualifications

• Working toward AIC or AINS certification is preferred.
• Proficient use of various core systems, office and computer equipment, and software packages.

Pay

The full hiring range for this role is $59,200 - $81,400, annually. The base pay offered may vary depending on job-related knowledge, skills, credentials, and experience, as well as other factors such as the scope and location of the role.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) Plan (plus company match).
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off – including holiday, vacation, and volunteer.
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education).
• Paid parental leave.
• Bonus opportunities.

Schedule

Western National provides a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.