Claims & Quality Specialist

Key Responsibilities

• Review claims submitted to the CRM system; verify accuracy and completeness of intake data and identify any missing information needed for investigation
• Gather supporting documentation for open claims: production records, inspection data, photos, and batch information
• Photograph returned product; upload and organize image files per claims procedure
• Avoid claim investigation by pulling relevant production data and lab records
• Track claim status and flag items approaching response deadlines
• Complete Microsoft Forms submissions tied to claims workflow; verify confirmation emails and SharePoint records are generated correctly

In-Process & Incoming Quality

• Perform incoming inspection checks on raw materials; record results in the incoming inspection record
• Conduct in-process quality checks on the production floor per established work instructions
• Document nonconforming product findings; apply hold tags and notify supervisor per procedure
• Absorb Layered Process Audits (LPAs) on the production floor; record audit findings and support corrective action follow-up to drive continual improvement

Color Measurement & Shade Evaluation

• Operate spectrophotometer to measure color on finished tile; record readings and compare against standard
• Use OnColor software to evaluate color data, flag out-of-tolerance results, and generate shade reports
• Support shade-related claim investigations by pulling production color records and correlating with complaint details

Lab & Calibration Support

• Maintain spectrophotometer per calibration schedule; escalate instrument issues to Quality Manager
• Aid in physical testing per ASTM procedures and work instructions
• Record test results completely and per schedule
• Aid in calibration recall coordination: pull instruments due for service, update logs, and track return

Documentation & Systems

• Enter quality data into Excel logs and SharePoint-based tracking tools
• Complete Microsoft Forms submissions for quality events and inspections
• Use iPad for floor-based data entry and photo capture
• Follow document control procedures; never use or distribute superseded documents

Qualifications

• High school diploma or equivalent
• 2+ years of experience in a manufacturing environment; rubber tile, flooring, or plastics preferred
• Hands-on familiarity with production processes — tile press operator experience is a strong plus
• Computer proficiency: comfortable with Excel, Microsoft Forms, CRM data entry, and iPad-based tools
• Ability to read and follow written work instructions and quality procedures
• Detail-oriented; understands that incomplete data is the same as no data
• Reliable, self-sufficient, and willing to ask questions when something is unclear

Preferred Experience

• Experience with spectrophotometer operation or color measurement in a production setting
• Familiarity with OnColor or similar color management software
• Exposure to ISO 9001 or other formal quality management systems
• Prior quality technician or quality inspector experience
• ASTM testing experience (F1344, F1861, or similar)

What We Offer

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing

• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy foundation.

About the Role

• The Quality Assurance & Claims Coordinator supports day-to-day quality operations at the Middlefield plant.
• This position is well-suited for a candidate with hands-on production experience who is ready to step into a quality support role.

Benefits

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Pay

• Hourly / Non-Exempt

Schedule

• Not specified