Claims Processing Tech II - Hybrid
National Interstate Insurance Company · Richfield, OH · 4 wk ago
Full-time
About the role
National Interstate is seeking a Claims Operations Associate to join their team in a hybrid role based out of the Richfield, OH office. The position supports a culture of connection, shared learning, and strong relationships, requiring on‑site work four days per week with one day remote flexibility.
Responsibilities
- Processes and organizes claim file information for basic claims for one or more lines.
- Handles moderately complex claims including claims with coverage questions or recovery potential.
- Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
- Performs other duties as assigned.
Requirements
- Education: High School Diploma (Associate degree preferred)
- Hours: 9‑6 M‑F
- Experience: Minimum 3 years of experience in claim operations or customer service
Qualifications
- Develops knowledge of local, state, and federal insurance‑related policies
- Effective analytical and organizational abilities with a focus on prioritization
- Working knowledge of claim data processing systems
Skills
- Excellent interpersonal and communication skills
Benefits
- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off and paid holidays
- 401(k) plan with company match
- Employee stock purchase plan
- Commuter benefits
Schedule
Hybrid schedule: on‑site four days a week with one day remote; core in‑office days Tuesday–Thursday, fourth day determined by business needs.