Claims Operation Support Specialist - Marine

About the role

This position supports the Claims Modernization Initiative for Marine Claims, working within an entrepreneurial culture alongside accessible leaders. You will leverage Starr’s financial strength and industry experience to deliver solutions for complex client needs while growing your career with a rapidly expanding global leader in commercial insurance.

Responsibilities

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Research, validate, and forward claims mails to Third Party Administrators.
• Issue claim acknowledgement letters and other claims correspondences as needed.
• Conduct User Acceptance Testing for enhancements and continued product development.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters, and brokers for proper processing of claims.
• Provide administrative support to the Claims Processing Department for all profit centers, including Marine.
• Conduct peer training.
• Perform quality review of completed work within Five Sigma and Claims Enterprise.

Requirements

• High School Diploma or GED required; Associate's degree or related work experience preferred.
• 2+ years’ work experience in a Commercial Insurance Industry Claims Support role.
• Basic knowledge of the insurance industry, including processing Marine Claims.
• Proven track record of strong organizational skills, problem solving, and communication skills (written and verbal).
• Proficient data entry skills with ability to produce high work volume with precise accuracy.
• Strong computer skills, including proficiency with Microsoft Products.

Benefits

• First-class training and development opportunities.
• Inclusive environment committed to growing talent and bringing out the best in employees.