Claims Manager, North America - Reinsurance

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.

About the role

As Claims Manager, you will lead a team of claim professionals responsible for handling reinsurance claims for North America, while providing technical advice and direction. You will ensure the quality and integrity of claim handling across the team and deliver market-leading services to internal customers (senior management, underwriters, actuaries, finance) and external clients (brokers and cedents). You will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives, working with the Head of Claims for Americas and other global Claims colleagues to implement global claim strategies and best practices.

Responsibilities

• Supervise, direct, coach, and develop a team of P&C reinsurance claims professionals, including assessing performance and ensuring development plans are in place and actioned.
• Oversee day-to-day activities of the team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
• Review and approve referrals on P&C claims within specified authority levels.
• Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for the Americas and AXA XL Re Legal.
• Manage pending assumed reinsurance treaty and Facultative claims on Excess of Loss and Proportional contracts across a broad range of Casualty lines of business.
• Understand reinsurance contracts and review incoming and existing claims to verify coverage, evaluate exposure, post reserves, consider additional case reserves, and authorize claim payments within industry-leading service standards.
• Utilize data and analytics to identify and evaluate casualty claims trends, providing insights to inform underwriting and reserving strategies.
• Develop and maintain regular and open communication with underwriters and actuaries to advise them of developments on individual claims and accounts, and provide insights on exposure changes and emerging trends that could affect the portfolio and reserving.
• Respond to the business needs of regional stakeholders—Underwriters, Actuaries, and Senior Management—to ensure exceptional claim support and customer service.
• Build and maintain key client relationships internally and externally.
• Perform reinsurance claim reviews on assigned portfolio, including assessment of cedent’s claim handling and reserving.
• Review claim files and conduct meetings with clients during claim reviews, and prepare claim review narrative reports.
• Oversee claim reviews and timely preparation of claim review reports by team members.
• Seek ways to drive continuous improvement.

You will report to the Head of Claims for the Americas, Reinsurance.

Requirements

• Advanced experience in insurance or reinsurance claims.
• Technical proficiency and diversity of technical knowledge across P&C lines of business, with experience managing large claims.
• Proficiency in casualty claims is required.
• Comprehension of claims best practices and experience with case analysis, setting reserves, and large loss reporting.
• Proven record managing people, including professional development of direct reports, their goal attainment, and conducting performance reviews.
• Confidence in a client-facing role with cedents and brokers as auditor and company representative.
• Strong verbal and written communication skills, as well as proficiency with claim data systems.
• Relevant industry designations (ARe, CPCU, RPLU, AIC, etc.) and/or JD a plus.
• Flexibility to travel as needed.

About us

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance solutions for mid-sized companies, multinationals, and individuals by reinventing the approach through a comprehensive capital platform, data-driven insights, leading technology, and a talented, agile, and inclusive workforce. We partner with those who move the world forward.

Learn more at axaxl.com.

Benefits

• Competitive compensation and personalized, inclusive benefits that evolve with your needs, covering health, wellbeing, lifestyle, and financial security.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion, with 20 Chapters globally.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Wide range of learning opportunities to hone professional skills and support career development.
• AXA Hearts in Action volunteering and charitable giving programs, including Matching Gifts, Volunteering Leave, and the annual Global Day of Giving.

Pay

The U.S. base salary range for this position is USD $125,400 - $219,300. Actual pay will be determined based on skills, experience, and location.