Claims Manager / Job File Coordinator

About the Role

Join our Franchise as a Claims Manager / Job File Coordinator and make a difference each day by helping people through difficult situations. We aim to make fire and water damage “Like it never even happened.” This role is ideal for someone who thrives in challenging situations, enjoys meeting new people, excels in communication, and has strong supervisory and multitasking skills. If you are self-motivated, dependable, and eager to exceed expectations, this could be the perfect opportunity for you.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunities for learning and growth.

Responsibilities

• Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs.
• Create preliminary estimates and job file backup.
• Perform general office duties, such as drafting correspondence, filing, and creating reports.
• Monitor job file status and job file audit status.
• Maintain job file WIPs (Work in Progress).
• Monitor and ensure client requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing the job file audit process.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and the audit process.
• Perform job close-out.

Qualifications

• 2+ years of administrative or office-related experience and business experience.
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired.
• Experience with writing estimates, job file processes, and quality assurance is a plus.
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal-oriented.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (e.g., Outlook, Word, Excel).
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum of high school diploma or GED.
• Ability to successfully complete a SERVPRO-required background check and drug screen, subject to applicable law.

SERVPRO Team Friermuth supports and hires military veterans and spouses.

Benefits

• Dental insurance (available day 1).
• Health insurance (available day 1, with 5 different plans to select from).
• Vision insurance (available day 1).
• Paid vacation time.
• 401(k) after 1 year with 4% employer match.
• 6 paid holidays + 1 floating holiday throughout the calendar year (after 90 days).
• Health savings account.
• Paid sick leave.
• Employee referral program.
• Career path planning and training.
• Employee recognition programs.

Schedule

Monday - Friday / 8:00 AM - 5:00 PM.