Claims Manager - Insurance and Claims Department

About the role

This position is within the Insurance & Claims Department, based out of our Dallas Fort Worth head office. Reporting to the Director of Insurance & Claims, the position holder will be responsible for assisting the Director of Insurance & Claims with Workers’ Compensation and auto claims among other tasks. The position holder will also manage and oversee the leave of absence team.

Responsibilities

• Manage the Leave of Absence team
• Provide guidance to complex leave issues in accordance with all state and federal laws
• Provide guidance to local managers regarding their employees on leave
• Provide guidance to the leave team regarding extension of leaves, return to work and the interactive process to determine if Menzies can reasonably accommodate restrictions in accordance with all state and Federal laws
• Track all loss time and work status leaves for LOA and WC
• Review all WC Carrier received First Report of Injuries to ensure that all the information correct
• Review of all internal personal incidents received
• Review Records of Communication (ROC) for accuracy
• Upload new ROCs to SharePoint
• File internally the personal incidents and create an WC file in our system
• Provide/answer claims questions to WC and Auto claims adjusters
• Provide WC and Auto claim information to insurance carriers such as work status, employment status, personnel files, and wage history
• Provide COIs to locations
• Provide new vehicle insurance cards to Stations
• Attend weekly calls
• Track all loss time and work status leaves for LOA and WC
• Other duties as assigned

Requirements

• College Bachelor’s Degree
• Previous claims handling experience in workers’ compensation
• Must be 18 years of age
• Must pass pre-employment drug screen
• Must pass background check
• Ability to proficiently read, write and speak English
• Understanding of Microsoft programs including Excel, Word, PowerPoint & TEAMS
• Ability to solve problems and write comprehensive reports
• Ability to work within time constraints
• Ability to work flexible hours as needed
• Attention to detail