Claims Manager - Casualty Programs

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

About AXIS

AXIS Capital is a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Life at AXIS

• Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model
• Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees
• Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement
• Social impact initiatives: We believe in making a difference and support various social and environmental causes

Responsibilities

• Oversight and direct management of claims including the investigation, analysis and evaluation of coverage, liability and damages, within best practices
• Providing technical advice, training and guidance to direct reports and TPA/Contractor adjusters including strategic direction
• Recruiting, hiring and retaining top talent and developing appropriate succession plans
• Reviewing claims to determine nature of loss, coverage provided, and scope of claim and to guide strategic direction regarding settlement/disposition of claims
• Developing and maintaining relationships with internal and external partners as their lead contact within the claims department for assigned claims and the claims of direct reports
• Close collaboration with the Specialty Complex Claims team regarding coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation
• Collaborating across disciplines and business units, including the general counsel team overseeing errors and omissions issues arising from claims handling
• Escalating coverage issues and recommending outside coverage counsel assignments for approval where warranted
• Formulating claims and litigation strategies, assigning, directing, and managing outside counsel
• Managing costs, including use of coverage counsel and litigation costs, and collaborating with the Litigation Management and Vendor Management teams to ensure cost management and development of vendor panels
• Fostering relationships and communicating extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal)
• Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
• Maintaining documentation of key line of business statistics and metrics
• Leading and participating in presentations and discussions with Underwriters and Insureds on large losses and claim trends
• Leading and participating in monthly meetings with Program/TPA partners, claim audits, audit wrap-up meetings, and formal result reporting
• Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating processes and strategies for handling such claims
• Ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
• Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities
• Exhibiting “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
• Demonstrating AXIS values: People, Decisiveness, Excellence, and Stronger Together

Requirements

• 5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims
• Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management (both directly managed and TPA managed claims)
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally, as well as the ability to identify and resolve complex, disputed claims
• Analytical thinker that can drive results using all facets of the legal and claims processes
• Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
• Demonstrated ability and experience handling casualty claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
• In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
• Juris Doctor preferred

Skills

• Complex Coverage Analysis and Experience
• Confidence in coverage, evaluation, and reserving
• Excellent writing and editing skills
• Solid negotiation and settlement skills
• Supervisory perspective, with experience providing direction and authority to adjusters
• Familiarity with KPI, Data, and Metrics (a plus)
• Valid licenses by state as required and ability to add states to certifications as needed

Pay

For this position, we currently expect to offer a base salary in the range of $140,000 to $160,000. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance.

Benefits

• Comprehensive and competitive benefits package including medical plans for you and your family
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation
• Much more

This role is based in the United States of America and is Exempt for FLSA purposes.