Claims Investigator - Full Time

About the Role

Command Investigations LLC is seeking an Insurance Claims Investigator to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

At Command Investigations, we are invested in you and provide opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

Responsibilities

• Conduct claims investigations by gathering evidence, interviewing parties involved, documenting findings, and preparing comprehensive, detailed reports for client review.
• Investigate insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Handle complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Manage time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Requirements

• Supply your own equipment, including a camera and a digital recorder (certain specifications or minimum standards may apply).
• At least 1 year of field investigations experience, including face-to-face recorded statements and report writing.
• Prior experience with multi-line investigations preferred.
• Travel across multiple states as needed to complete case assignments.
• Reside within a 30-mile radius of the posted location (preferred).
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states), or ability to obtain this license upon being hired.
• Strong computer skills and working knowledge of Microsoft Suite, specifically Word and Outlook.
• Excellent written and verbal communication skills.
• Ability to navigate websites, enter and retrieve information from web-based systems, and troubleshoot basic technical issues.
• Excellent reading skills and ability to follow detailed directions.
• Independently organize casework and schedule while demonstrating strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management, including adaptability to variable schedules (nights and weekends when required).
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.

Qualifications

• A minimum of 1-3 years of Claims, SIU, or adjusting experience (other related experience should be indicated on the application).
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Proficiency in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understanding of investigative processes, insurance law, and claim procedures.
• English speaking required; multi-lingual is a plus.
• Reliable personally owned vehicle.
• Proper photographic, video, and audio recording equipment; measuring tools and safety equipment preferred.
• Ability to thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Physical Requirements

• Ability to remember and understand instructions, guidelines, or other information.
• Ability to lift up to 25 lbs/11.34 kg on occasion.
• Ability to sit, stand, and/or walk for long periods.
• Ability to enter text or data using a traditional keyboard or 10-key numeric keypad.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to hear, understand, and distinguish speech and surrounding sounds (e.g., traffic, environmental noises, or standard office activity).

Pay

$26-$33 per hour (varies based on state).

Schedule

Business hours are typically Monday through Friday; exact times are dependent on casework objectives.

About Command Investigations

Founded in 2012, Command Investigations is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.