Claims Intake Representative

About the role

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.

What you’ll be doing:

• Provide a positive customer service experience over the phone while navigating claims situations
• Maintain knowledge of insurance products and describe benefits to American Express card members
• Aid card members in beginning their process towards reimbursement in their claims
• Multitask between handling phone calls, emails, and using multiple computer systems
• Accurately document and capture content of phone calls in the case management and policy systems

What skills and experience you’ll bring on this journey:

• A high school diploma or equivalent
• 1-2 years of customer service experience
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy in gathering and entering information
• Ability to effectively manage and prioritize tasks while responding to high-end clientele with professionalism and clarity
• Ability to work 2nd shift schedule (11am-7pm Monday-Friday)

Why you’ll love working with us!

• We value optimism, caring, togetherness, results-orientation, and forward-thinking
• We have more than 3000 employees worldwide, including digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals
• We offer a hybrid approach to work, allowing you to maintain a work-life balance with the flexibility of 3 days in the office and 2 days working from home
• We provide career growth opportunities, including a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career
• We offer regular annual and personal leave benefits, volunteer leave, and a comprehensive paid parental leave scheme
• We provide a competitive high-deductible health plan, EAP programs, access to health and well-being activities, and a 401(k) program with employer matching to help you plan for your future
• We respect diversity and inclusivity, welcoming you to bring your whole self to work, regardless of where life has taken you