Claims - Field Claims Representative

About the role

The Field Claims department at The Cincinnati Insurance Companies is currently seeking field claims representatives to service the Greater Charleston SC area. The ideal candidate should be available and communicative during regular business hours, possess excellent verbal and written communication skills, strong interpersonal skills, and be able to work unsupervised. They must also have the ability to work independently, handle multi-line insurance claims, and follow up with others in a timely manner. A valid driver's license is required.

Responsibilities

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims-handling software, company car, and mobile applications to adjust losses in a paperless environment
• Provide superior and professional customer service
• Once eligible, become a certified and active Arbitration Panelist

Requirements

• Be available and communicative during your regular business hours
• A desire to learn about the insurance industry and provide a great customer experience
• The ability to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem-solving, negotiation, organizational, and prioritization skills
• Preparedness to follow-up with others in a timely manner
• A valid driver’s license

Qualifications

• For Entry Level Claims Representatives: A bachelor’s degree, AINS, AIC, or CPCU designation preferred
• For Experienced Claims Representatives: One or more years of claims handling experience, AINS, AIC, or CPCU designation preferred, and a bachelor’s degree or equivalent experience required

Skills

• Excellent communication skills
• Strong problem-solving and negotiation skills
• Organizational and prioritization skills
• Ability to work independently and unsupervised
• Preparedness to follow-up with others in a timely manner
• Valid driver’s license

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive based stock options
• Paid time off (PTO)
• 401K with 6% company match

Pay

• Entry Level Claims Representatives: $57,000 - $76,000 annually
• Experienced Claims Representatives: $62,000 - $90,000 annually

Schedule

Regular business hours are required.