Claims Examiner II - Marine Personal Lines

Job Responsibilities

Typically handles low to moderate exposure personal lines marine claims.
Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
Analyzes coverage and communicates coverage positions.
Ability to draft coverage position letters independently.
Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
Conducts, coordinates, and directs investigation into loss facts and extent of damages.
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
Sets reserves within authority or makes recommendations concerning reserve changes to manager.
Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.
Negotiates and settles claims directly with claimant.
Prepares reports by collecting and summarizing information.
Participates in special projects or assists other team members as requested.
Ability to travel to industry conferences or meetings, if required.
Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Identifies subrogation opportunities and fraud potential and makes appropriate referrals.
Strong emphasis on customer service to both internal and external customers.

Requirements

Preferred two to five years of claims handling experience or equivalent combination of education and experience.
Knowledge of insurance industry or claims handling preferred.
Knowledge of marine accident investigation techniques preferred.

Skills

• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work both alone and in a team environment
• Strong desire for continuous improvement
• Prior personal boating experience preferred

Qualifications

Bachelor’s degree or equivalent work experience
Advanced degree, or focused technical degree a plus
Certification - Must have or be eligible to receive any necessary claims adjuster license(s)
Must have or be willing to successfully complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)

Benefits

Competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Pay

Who we are: Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further

About the Role

This position will be responsible for the resolution of low to moderate complexity and exposure Personal Lines Marine physical damage claims in multiple jurisdictions.