Claims Examiner - Auto PD
About the role
The Auto Claims Examiner – Property Damage is responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage. You will be Arch’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. The ideal candidate is customer and technically focused to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our customers.
Responsibilities
- Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
- Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel when necessary; review coverage counsel's opinion letters and analysis.
- Execute on claims strategies to achieve claims quality, customer service and operational objectives.
- Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage, and set clear expectations and timelines.
- Document information related to the claim and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments.
- Review and determine validity of any supplement requests.
- Serve as a mentor to less-experienced claims professionals.
- Support the strategy and operations of Auto claims.
- Assist in industry analysis and benchmarking studies.
- Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
- Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims.
- Other duties as assigned.
Requirements
- Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
- Strong time management and organizational skills.
- Creative, out-of-the-box thinker who refuses to accept the status quo; ability to take part in active strategic discussions.
- Ability to work well independently and in a team environment.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
- One to three (1–3) years of working experience at a commercial auto carrier handling material damage claims nationally.
- Claims experience with Commercial Middle Market customers a plus.
- Proper adjuster licensing in all applicable states.
- Bachelor's degree.
Pay
Base salary ranges (incentive eligible):
- O'Fallon, MO; Alpharetta, GA: $61,900 – $96,165 per year
- Morristown, NJ: $79,900 – $124,085 per year
Total individual compensation (base salary, short- and long-term incentives) will take into account geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization, and business needs. The above pay range may be modified in the future.
Benefits
- Multiple medical plans plus dental, vision, and prescription drug coverage
- Competitive 401(k) with generous matching
- PTO beginning at 20 days per year
- Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
- Basic Life and AD&D Insurance as well as Short- and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
Schedule
- Hybrid role: 3 days per week in office
- Willing and able to travel 10%
Job ID: 14400 Arch Insurance Group Inc.