Claims Examiner

About the Company

Venbrook Claims is the claims business group of Venbrook Group, LLC, specializing in retail broking, wholesale broking, programs, and claims services. The team partners with clients to manage risks and deliver best-in-class commercial property & casualty, employee benefits, and personal risk insurance products. Venbrook Claims integrates legacy brands Carl Warren & Company, DMA Claims, and OneSource Claims Management, offering services such as Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, and investigative services. Clients include insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, Venbrook Claims provides scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. The company values agility, innovation, creative problem-solving, and a client-partner approach, empowering its team to deliver high-quality solutions.

About the Role

Carl Warren & Company is seeking a skilled Claims Examiner, Public Entity to manage property damage and bodily injury claims for public entity clients from assignment through resolution. In this role, you will apply expertise in litigated auto and general liability claims to deliver quality outcomes, exceptional client service, and sound claims management in accordance with Carl Warren and client guidelines.

Competencies

• Communication Skills: Clearly and effectively communicates with clients, claimants, attorneys, and internal teams, conveying complex claims information concisely.
• Problem Solving & Decision Making: Identifies root causes and develops sound strategies for optimal claim resolution while keeping stakeholders informed.
• Client Service Orientation: Aligns file handling with client expectations and Carl Warren’s service standards, proactively communicating updates and delivering high-quality work.
• Interpersonal Skills: Builds productive relationships with clients, partners, vendors, and colleagues, maintaining professionalism under pressure.
• Strategic Thinking: Evaluates claims broadly to control costs while achieving fair resolutions and incorporating industry best practices.
• Functional/Technical Expertise: Investigates, evaluates, and resolves claims while maintaining technical expertise through continuing education and best practices.
• Accountability & Results Orientation: Takes ownership of caseloads, meets productivity benchmarks, and proactively addresses barriers to timely file closure.

Responsibilities

• Manages communication with client employees and designated points of contact throughout the life of each claim.
• Proactively works claims to ensure file quality meets Claim Handling Guidelines, Best Practices, and client-specific requirements.
• Maintains a timely diary of claims and consistently achieves audit scores of 90% and above.
• Investigates claims, including field investigation where applicable, to gather facts and determine liability, coverage, and damages.
• Develops clear, focused strategies for claims resolution with file notes reflecting control, momentum, and sound judgment.
• Works effectively with partners, subcontractors, and vendors to achieve satisfactory results on expense and indemnity costs.
• Manages litigation in coordination with assigned defense counsel, including setting strategy, reviewing invoices, and attending mediations or roundtables.
• Prepares reports for clients and presents claims in roundtable settings or formal claim reviews.
• Provides excellent customer service to internal and external stakeholders while maintaining high productivity.

Requirements

• 3+ years of experience handling litigated auto and/or general liability property damage and bodily injury claims.
• Proven ability to manage claims of moderate to high severity, including litigation oversight.
• Strong knowledge of claims processes, procedures, and applicable insurance principles.
• Excellent verbal and written communication skills with the ability to present clearly to clients and stakeholders.
• Proficiency in claims management systems and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills with demonstrated ability to exercise sound judgment.
• Ability to read and interpret legal documents, coverage determinations, and medical records.
• Capacity to manage a high-volume caseload in a fast-paced environment with competing priorities.
• Some travel may be required for field investigation, depositions, mediations, or client meetings.

Qualifications

• Field investigation experience preferred.
• Public entity experience is a plus.
• College degree preferred; equivalent professional experience will be considered.
• Insurance designation (e.g., AIC, AIM, ARM, CPCU) and insurance-related coursework are a plus.

Pay

Salary up to $77,500.

Benefits

• 401k with employee match.
• Medical, Dental, Vision, Life, and Disability Insurance.
• Paid Time Off (PTO).
• Paid Holidays.
• Paid Parental leave.
• Paid Sick leave.
• Professional development programs.
• Work-life quality and flexibility.