Claims Examiner

About the role

Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so, this could be a great opportunity for you!

What You'll Do

• Review files to gather current beneficiary information and other necessary documents needed to process the claim.
• Process the claim according to system guidelines, contract language and state statutes.
• Review policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents.
• Promptly and efficiently answer questions from our customers.
• Follow up on outstanding issues.

What It Takes To Join Our Team

• Previous claims experience required.
• Previous life insurance and/or annuity experience preferred.
• Knowledge of annuities and IRS tax law as they apply to the claims process is preferred.
• Strong analytical and problem-solving skills.
• Experience in delivering exceptional customer service.
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Strong computer skills to quickly learn our multiple systems.
• Ability to work from our office in West Des Moines, Iowa.

What We Offer You

• Enhanced 401K with a match.
• Low-cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Teams who know how to have fun.
• Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Work Authorization/Sponsorship

We are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.