Claims Coordinator, PSA

Job Summary

The Claims Coordinator plays a crucial role in assisting customers during times of claim related to their collectibles. This includes handling payment requests, drafting and sending settlement/release agreements, maintaining insurance logs, and providing exceptional customer service.

Responsibilities

• Receive, review, and process payment requests.
• Draft and send settlement/release agreements.
• Accurately maintain insurance logs.
• Maintain detailed and accurate records of claim activities, correspondence, and decisions.
• Provide timely updates on the status of payments.
• Provide exceptional internal customer service by addressing inquiries and concerns.
• Work closely with internal stakeholders to process payment requests for customers.

Requirements

• High school diploma or equivalent; college degree preferred.
• 2+ years of administrative experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent organization and communication skills, both verbal and written.
• Exceptional attention to detail and a commitment to producing high-quality work.
• Proficient in Microsoft Word, Excel, and Google Suite Products.
• Knowledge of Salesforce would be an asset.

Physical Requirements

• Computer Use: Typing, mouse work, and sitting for extended periods.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Pay

The hourly range for this position is $20.50-$23. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Benefits

• Health Insurance: Eligible for Medical, Dental, and Vision coverage.
• 401(K) Matching Plan: Competitive matching plan for employees.
• Vacation: Paid vacation available.
• Holiday Pay: Ten company-paid holidays.
• Employee Discounts: Discounts on select grading services for approved submissions.
• Flexible Hours: Many teams offer flexible schedules.

Why Join Us?

• We offer a fun working environment with opportunities for team building and celebrations.
• We provide health insurance, a 401(k) matching plan, and paid vacation.
• We are committed to equal employment opportunity and diversity.
• We are aware of fraudulent job offers and encourage reporting any suspicious activity.