Claims Consultant - Ocean Marine (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

About Us

At Intact Insurance Specialty Solutions, we are experts at protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team.

About the Role

We currently have an opportunity for a Claim Consultant to join our Ocean Marine team. This position is responsible for handling and resolving complex, highly specialized claims through investigation, evaluation, and disposition. You will independently operate within broad company guidelines and high authority levels in the settlement of claims, making appropriate recommendations to management on coverage and settlement.

This role is based in one of the following locations on a hybrid schedule: Plymouth, MN; Canton, MA; New York City, NY; Chicago, IL; Naperville, IL; Barrington, IL; Alpharetta, GA; Irvine, CA; or Southfield, MI.

Responsibilities

• Make timely and appropriate contacts and complete investigations to determine coverage, liability, and damages for very complex and specialized claims.
• Determine coverage, draft coverage correspondence, and respond to coverage questions raised by insureds and others.
• Determine exposure, establish adequate reserves, and make timely adjustments as required.
• Select, assign, and direct activities of internal and external resources, including independent adjusters, appraisers, and attorneys.
• Identify questionable claims and consult with SIU for further direction as appropriate.
• Determine settlement value of the loss and negotiate proper settlement of claims within authority; provide recommendations for settlement of claims exceeding authority level.
• Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate.
• Communicate with underwriting business partners regarding claims trends and legal climate.
• Provide expertise and insight as requested relative to needed coverage changes or enhancements.
• Maintain a strong professional knowledge of regulatory and legal environments and apply this information effectively.
• Stay abreast of state license requirements and participate in continuing education as required.
• Coach or train less experienced claim representatives.
• Develop and lead technical training and provide guidance to other departments within the organization, as needed.
• Review and process highly complex large loss claims or specialized claims that generally settle over $200,000, often involving litigation.

Requirements

• Bachelor’s degree or equivalent experience required; JD may be required depending on the needs and requirements of a business unit.
• 5+ years of progressively more complex, specialized claims handling experience.
• Desired experience working on complex Ocean Marine Claims.

Pay

The typical base salary range for this position is $123,000 – $163,000, based on location, role, experience, and skillset. For candidates located in San Francisco, CA; Washington DC; Massachusetts-based offices; and the New York City metro area, the base salary range is $143,000 – $167,000.

Benefits

• Comprehensive medical, dental, and vision insurance with no waiting period.
• Competitive paid time off programs.
• 401(k) savings and annual contributions of up to 12% of annual salary.
• Mental health support programs, life and disability insurance, and paid parental leave.
• A variety of additional voluntary benefits.
• Bonus potential.

Why Choose Intact

• Our Values: We are committed to acting with the highest ethical standards through our five core values: integrity, respect, customer-driven, excellence, and social responsibility.
• Diversity and Inclusion: We see diversity as a strength and aspire to create an environment where everyone can be themselves, grow, and succeed.
• Work-Life Balance: Manage your time with flexible work arrangements and time-off options to foster a healthy work-life balance.
• Growth Opportunities: Shape the future, collaborate with inspiring people, and grow your skills in a supportive environment.