Claims Consultant

Responsibilities

1. Handle overall claim resolution on non-major claims:
• Working with ECBM personnel and insurance companies to resolve claims to the satisfaction of clients and the insurance companies.
• Developing overall understanding and knowledge of coverages to assist in completion of claims.
2. Process incoming mail/paperwork in a timely and orderly fashion.
3. Receive information on all claims.
4. Process paperwork in a reasonable amount of time (in and out 1-2 days) and accurately.
5. Pass on major claims to Claims Executive.
6. Keep files up-to-date and organized.
7. Assign follow up to Associate for information for file.
8. Become actively involved in client contact, including taking reports, obtaining updates, and troubleshooting.
9. Use courteous phone contact with clients including empathizing and maintaining good rapport.
10. Handle more critical situations in absence of supervisor.
11. Understand and delve into covered claims and advising clients.
12. Maintain good relationships with company claim representatives.
13. Provide correct information including limits, endorsements, etc.
14. Obtain status on claims with company, including working out problems that arise.
15. Maintain good rapport, while remembering to work for the client’s interests.

Special Projects

• As assigned by management.