Claims Call Center Specialist

About the role

This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry. As a Claims Call Center Specialist, you will play a critical role in helping customers navigate the claims process following an accident or loss.

Responsibilities

• Serve as the first point of contact for insureds and claimants reporting new losses
• Gather and document accident and claim information accurately and efficiently
• Verify coverage and identify potential coverage concerns for referral to the appropriate claims team
• Guide customers through the claims process and answer claim-related questions
• Refer customers for estimates when coverage applies
• Absorb and document information from customers and adjusters
• Assist claims adjusters by providing timely information and support to customers
• Develop a working knowledge of insurance policies and claims procedures
• Maintain productivity and service standards while handling incoming call volume
• Process tow bills, order police reports, mail claim payments, handle unmatched mail, and complete other administrative tasks
• Participate in special projects and initiatives as assigned

Qualifications

• Prior customer service experience
• Strong verbal communication and phone skills
• Excellent organizational and interpersonal skills
• Data entry and typing proficiency (minimum 30 WPM)
• Basic PC and computer navigation skills
• Ability to multitask and work effectively in a fast-paced environment

Benefits

• Competitive Salaries
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events

Pay

Estimated Compensation Range: \$16/hr-\$22/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.