Claims Auto Adjuster

About the Role

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy through handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies for lower complexity claims, following established company technical and customer service best practices. Under moderate supervision, the role works within specific limits and authority to resolve claims using well-defined procedures.

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages, differentiating between allegations and facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Demonstrate proficiency with estimate review, material damage, liability analysis, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning skills.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Property and Casualty Insurance License, valid in selling state (issued by State).
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days.

Pay

The starting pay range for this position is $25.48 - $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based on the achievement of organization, team, and personal performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).