Claims Associate II - Workers Comp

About the role

Zurich is hiring a Claims Associate II to join their Workers’ Compensation Claims Team. This is a remote position for a strong candidate with a background in insurance, customer service, multi-tasking, and experience in medical terminology and/or medical coding in the United States. At this level, you will manage a workers compensation claims caseload that consists of low to moderate exposure. As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers and may be aligned to specific accounts. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices.

Responsibilities

• Reviewing new claims and ensuring all required information is complete
• Making initial contact
• Responding promptly to emails and phone calls to address questions or concerns
• Processing incoming mail and handling relevant documentation efficiently
• Managing medical requests and coordinating with providers as needed
• Evaluating claims for closure and making decisions that support positive outcomes

Requirements

Basic Qualifications

• Bachelor’s Degree and no prior experience required in the Claims area
• OR High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
• OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
• Must obtain and maintain required adjuster license(s)
• Experience with Microsoft Office

Preferred Qualifications

• Insurance industry, medical terminology, or medical billing knowledge
• Analytical and organizational skills
• Ability to multi-task
• Adjuster license
• Strong communication skills
• Adapt to a changing environment

Pay

The proposed hourly rate for this position is $22.40 – $30.87, with short-term incentive bonus eligibility set at 5%. Pay is based on role, location, skills, and experience; the range shown is a national average and may vary by location.

Benefits

Zurich offers competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards.

Schedule

Full-time, remote (US).