Claims and Returns Representative

Responsibilities

• Process OEM parts warranty, claims, and returns accurately and efficiently.
• Cook up returns with wholesale customers, vendors, and dealership personnel.
• Verify return eligibility and ensure compliance with manufacturer policies.
• Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
• Maintain accurate records of returns, credits, and claim documentation.
• Follow up on outstanding claims to ensure timely reimbursement.
• Work closely with warehouse, shipping, counter, and management teams.
• Meet daily processing goals while maintaining a high level of accuracy.

Requirements

• Previous automotive parts experience preferred (OEM dealership experience is a plus).
• Familiarity with dealership management systems (Reynolds & Reynolds) is a plus.
• Strong computer skills, including Microsoft Excel and Outlook.
• Excellent attention to detail with strong organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

BENEFITS

• Competitive salaries, commission, and bonus programs based on experience.
• Employee-owned! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vision, Paid Time Off.
• Employer paid Life and Disability Insurance.