Claims and Compliance Manager

About the Role

The Claims and Compliance Manager is a member of the Safety and Risk Management team, accountable for the oversight and governance of Auto Liability, General Liability, Property, Cargo, and Environmental claims in alignment with Lazer Logistics' Claim Handling SOPs. This role partners with TPAs, vendors, and internal stakeholders to support timely resolution, cost containment, and compliance with regulatory and contractual requirements. The role serves as a key liaison between the field, leadership, and external partners, ensuring consistent claim processes, performance monitoring, and effective communication.

The ideal candidate is a collaborative, detail-oriented professional ready to step into a leadership-oriented role, with the ability to drive claim oversight and process consistency within a transportation or logistics environment.

Responsibilities

• Oversee the administration and management of Auto Liability, General Liability, Property, Cargo Loss, and Environmental claims in the US within assigned regions in accordance with Lazer Spot's Claim Handling SOPs, serving in the Claims Management capacity rather than adjuster authority.
• Coordinate and support the investigation of claim validity by utilizing field contacts and facilitating the gathering of evidence such as witness statements, dashcam footage, and other resources to support claim handling by TPAs and partners.
• Review and provide input on claim strategies while collaborating with internal and external partners to minimize costs, mitigate risk, and support timely resolution in alignment with established protocols.
• Manage subrogation efforts for assigned regions to support cost recovery and overall claim cost containment initiatives.
• Act as the field's primary point of contact for all claim matters, facilitating communication and information flow between field operations and claim stakeholders.
• Serve as liaison and point of contact between the field and claims handled by TPA, ensuring adherence to SOPs and promoting timely and efficient claim resolution.
• Provide regular updates to management and the field on high dollar, high profile claims, including status, risk exposure, and resolution progress.
• Review, negotiate, and process vendor repair invoices in alignment with company guidelines and cost containment objectives.
• Review Third Party Administrator (TPA) notes and documentation to maintain internal Lazer claim files and monitor claim activity for compliance with company standards and expectations.
• Assist with monthly open claim reviews for assigned regions, tracking performance metrics, identifying trends, and supporting continuous improvement efforts.
• Ensure claims-related activities within assigned regions align with Lazer Logistics' Claim Handling SOPs, authority levels, regulatory requirements, and contractual obligations through ongoing monitoring and oversight activities.
• Assist the department with insurance renewal, including the distribution of cab cards and certificates of insurance when requested to support compliance and operational continuity.
• Participate in manager training focused on accident reporting and information gathering, reinforcing adherence to claim handling standards and procedures.
• Serve as a team player to assist with projects as they arise within the department, supporting process improvements and overall claims operations effectiveness.
• Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business partner and ownership mindset to prioritize customer service excellence, adaptability, resilience to change, and continuous improvement.
• Perform other tasks as assigned.

Benefits

General benefits provided.