Claims Analyst - Remote
About the role
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel. The department handles legal issues as it pertains to claims, and assists in maintaining the company’s reputation with our customers, regulatory agencies and consumer protection agencies. Based on experience, performance, and need, internal growth within the department is available.
Responsibilities
- Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
- Investigate liability complaints against First American and/or independent contractors dispatched by First American
- Represent the Company in Small Claims Cases
Requirements
- At least 1-2 years of previous customer service experience
- Bachelors Degree or commensurate work experience
Skills
- Excellent communication skills
- Basic mechanical, technical and contract knowledge and understanding
- Exceptional customer service skills
- Possess analytical and investigative skills
- Proficient in Microsoft Word, Outlook and ability to navigate through Access
- Fundamental understanding of