Claims Analyst

About the role

As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions.

Responsibilities

• Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling.
• Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
• Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables.
• Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values.
• Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. Understand that proactive communication is key.
• Able to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.

Benefits

The Perks of Working With Us: Take advantage of our comprehensive benefits package, and supplemental coverage. Invest in your future with our matching 401(k) program. Build relationships and find your home at Arrive through our Employee Resource Groups. Maximize your wellness with free counseling sessions through our Employee Assistance Program. Receive 100% paid parental leave when you become a new parent. Get paid to work with your friends through our Referral Program!

Our Culture

We are committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.