Claims Agent

About the role

Join a veteran-focused law firm where your work directly supports former service members and their families in securing the VA disability benefits they have earned.

Responsibilities

• Case Management: Help move VA disability claims and appeals forward by reviewing case files, identifying missing information, tracking next steps, and ensuring work product is complete.
• Client Communication: Communicate with veterans to gather information, complete client questionnaires, ask thoughtful follow-up questions, and help develop testimonial evidence and written client statements for VA submissions.
• Records & Evidence Development: Review, organize, and summarize VA claims files and supporting records, identify gaps in the evidence, and assist with requesting outside medical records or additional documentation when needed.
• Claims & Appeals Support: Assist with VA claims and appeals work, including supplemental claims, higher-level reviews, and Board appeals as needed, with a focus on reviewing VA claims files, evaluating appeal options, and preparing supporting evidence.
• Quality Review & Workflow Support: Review case files and draft work product for completeness, identify missing information or stalled matters, and proactively move files through the appropriate next steps.
• Administrative Support: Maintain deadlines, case status updates, and accurate electronic case files within the case management system.

Requirements

This is a remote, full-time role with a preference for candidates in Florida. The schedule is Monday through Friday, with core hours of 10am–2pm and flexibility outside of those hours, provided work is completed and cases continue moving forward. The expected workload is 40–45 hours per week.

Qualifications

• Legal Experience: Experience in a paralegal, legal assistant, case manager, veteran service officer, or similar legal/support role preferred. Experience in VA disability, veterans benefits, Social Security disability, workers’ compensation, or administrative law is a plus, but not required for the right trainable candidate.
• Claims Agent Eligibility: Must be eligible to become a VA-accredited Claims Agent and committed to completing all required steps, including passing the Claims Agent exam within one year of hire.
• VA Access Requirement: Must be eligible to obtain a VA PIV Card within 90 days of start date, as this role may require access to VA systems and case-related records. Eligibility requirements for obtaining a VA PIV Card can be found here: https://www.osp.va.gov/How_To_Get_A_VA_ID_Badge.asp

Skills

• Comfortable using legal case management software similar to Practice Panther.
• Familiarity with or ability to learn LexisNexis AI, ChatGPT, Claude, Microsoft Office, and Adobe.

Benefits

• Generous PTO: Enjoy substantial paid time off along with all major federal holidays.
• Health Benefits: Access to health insurance after 90 days to ensure your well-being.
• Retirement Savings: Participate in a retirement savings plan post-90 days.
• Travel and Learning: Opportunities to attend the NOVA conference, enhancing your professional growth.
• Flexible Scheduling: Operate within core hours but manage your own schedule beyond them.

Pay

Competitive salary based on experience and qualifications.

Schedule

Monday through Friday, with core hours of 10am–2pm and flexibility outside of those hours, provided work is completed and cases continue moving forward.