Claims Administrator

About the role

We’re excited to welcome new team members to our Workers’ Compensation team as Claims Administrators. This is a great opportunity to start or build your career in a professional office environment. In this role, you’ll learn how to review and manage medical-only claims while providing helpful, responsive service to our clients. No insurance experience? No problem. We provide training to teach you what you need to know. We’re simply looking for people who are dependable, eager to learn, and comfortable communicating with others.

Responsibilities

• Manage a caseload of medical-only Workers’ Compensation claims from start to finish.
• Review and evaluate medical-only claims to understand what occurred.
• Communicate with injured workers, medical providers, and clients.
• Document claim activity accurately and consistently following CBCS Best Practices.
• Make timely decisions within your assigned authority to resolve claims efficiently.
• Submit required state EDI filings and support Medicare compliance.
• Identify when a claim should be upgraded for further investigation or lost-time consideration.
• Evaluate potential subrogation opportunities and escalate when appropriate.
• Meet performance benchmarks for contact, reserving, and claim closure.

Requirements

We’re seeking individuals with experience in a professional setting who bring strong attention to detail, organization, and communication skills. You should be comfortable managing multiple priorities, navigating documentation, and working both independently and as part of a team. Prior claims or insurance experience is a plus but not required. We provide training on the technical aspects of the role. More importantly, we’re looking for individuals who are dependable, motivated, and eager to build a long-term career in a high-performance environment.

Benefits

• Most benefits start day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid Short-Term and Long-Term Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler Claims Services

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” — constantly pushing ourselves to be better than yesterday. That’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.