Claims Adjuster Trainee - Charlottesville, VA

About the role

As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position, which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Work environment

This is a hybrid role, which means you'll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that's at home or in the office, for a period of 12 months. After that period, the days you'll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you'll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you're welcome to work in the office as often as you would like.

Responsibilities

• Determine coverage
• Determine liability (who's at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Qualifications

• Three years of work experience OR Bachelor's degree OR two years work experience and an associate degree

Schedule

Monday-Friday 8:30am-5:30pm during training. After training, the schedule will either be 8:00am-5:00pm or 9:00am-6:00pm depending on business need.

Location

You must reside within 60 miles of Progressive's Charlottesville (630 Peter Jefferson Pkwy, Suite 290, Charlottesville, VA 22911), Richmond (200 Westgate Pkwy, Suite 300, Richmond, VA 23233), or Roanoke (3826 Thirlane Rd NW, Suite 3, Roanoke, VA 24019) office.

Pay

$54,000–$57,500/year based on experience, plus Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.