Claims Adjuster II, Field Property - National Catastrophe

About the role

This is a highly visible, field-based opportunity on Nationwide’s National Catastrophe (NATCAT) Response Team—supporting customers when they need us most. As a Property Claims Field Adjuster, you’ll respond to major disaster events nationwide, including hurricanes, tornadoes, wildfires, and floods, delivering hands-on support and guidance during critical moments of recovery.

What You’ll Do

- Conduct on-site property inspections and damage assessments in catastrophe zones - Investigate and resolve moderate to complex property claims from start to finish - Determine policy coverage and prepare estimates using tools like Xactimate - Own the full lifecycle of claims, including reserving, supplements, and documentation - Partner with internal teams (e.g., Special Investigations, Subrogation) as needed - Maintain compliance with regulatory and internal standards while ensuring timely resolutions - Provide proactive, consistent updates to customers throughout the claims process

What You Bring (Preferred Qualifications & Core Skills)

We’re looking for experienced claims professionals who bring both technical expertise and a strong customer-first mindset: - Prior insurance field/property claims handling or adjusting experience - Proficiency with Xactimate and prior estimate writing experience - Demonstrated ability to manage claims of varying complexity from start to finish - Experience working on-site in catastrophe (CAT) environments - Ability and willingness to carry a ladder and safely inspect roofs - Strong customer service orientation, especially in high-stress situations - Excellent written and verbal communication skills

What It Takes to Succeed

This role is ideal for individuals who thrive in dynamic, high-intensity environments and are motivated by purpose-driven work. You should be comfortable working independently in the field, managing a high volume of claims, and adapting quickly in evolving disaster situations. Assignments may involve extended deployments, including 12-hour days for up to 21 consecutive days.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Job Conditions

Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Notice to Employment Agencies

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide Smoke-Free Iowa Statement

Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

Note to NY Residents

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Note on Compensation for Part-Time Roles

Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Field Claims Specialist II, National Catastrophe Property Claims is $50,000 - $80,000 per year.