Claim Support Representative I

About the Role

Perform clerical and administrative support for District Claim Manager, Claim Adjusters, and other Regional Claim Office staff. The Claim Support Representative I provides prompt, courteous, and fair claim service. To see the impact you could make in a Claims role at KFB, please watch our Claims Careers Video.

Responsibilities

• Support the corporate strategy and our commitment to the member relationship.
• Support the strategic mission of the Claims function as it relates to goals for the organization.
• Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
• Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
• Answer the telephone, direct calls, and handle inquiries.
• Assist the District Claim Manager and other Regional Claim Office staff.
• Review loss reports and confirm coverage.
• Conduct prompt and thorough investigations of losses.
• Maintain and thoroughly document electronic claim files to support actions taken.
• Handle claims in an efficient and accurate manner.
• Maintain proper reserves and diaries on claim files.
• Promptly evaluate and resolve claims through settlement or denial.
• Complete assignments.
• Serve as a catastrophe team member or assist in other claim offices or locations as required.
• Demonstrate a positive and supportive attitude.
• Maintain regular, predictable attendance as an employee has to physically be in the office.

This list of Essential Functions is non-exhaustive and may be supplemented as necessary.

Other Responsibilities

• Assist and cooperate with Kentucky Farm Bureau and Agency Personnel.
• Attend and participate in company meetings, seminars, and continuing education activities.
• Assist other claim offices.
• Promptly report complaints and respond, as directed.
• Maintain and properly use company facilities, equipment, and supplies.
• Assist in the handling of salvage and subrogation.
• Transcribe recorded correspondence.

Qualifications

• High school diploma or GED.
• Minimum one year’s experience in an office or one year at a business/secretarial college preferred.
• Obtain a Kentucky Staff Adjuster License within one year of employment.
• Courteous telephone manner.
• Average typing skill with emphasis on accuracy (35 WPM).
• Knowledge of word processing software is desired.
• Experience with office machines desired.

Job Specifications

Physical demands: Sitting; Normal vision/normal hearing (with or without correction); Speaking.

Mental demands: Prolonged concentration.

Environmental factors: Standard office lighting, temperature, and noise.

Equipment: Personal computer; keyboard; telephone systems; cassette recorders; copier; calculator.