Claim Specialist - Property Field Inspection

Responsibilities

Grow Your Skills, Grow Your Potential
Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.
We are looking for an experienced and highly skilled professional to contribute to our dynamic team.

Key Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work

This position is located in Alexandria, LA. Competitive candidates should reside within one of the listed zip codes and will service this same territory:

• 71301
• 71302
• 71303
• 71316
• 71323
• 71325
• 71328
• 71331
• 71341
• 71343
• 71346
• 71350
• 71351
• 71354
• 71355
• 71360
• 71367
• 71405
• 71407
• 71409
• 71417
• 71423
• 71424
• 71428
• 71430
• 71433
• 71434
• 71438
• 71466
• 71467
• 71472

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

Additional Details

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• Our Benefits: Compensation, health and wellbeing programs, educational benefits, time off policies, giving back opportunities, retirement planning, and more.