Claim Specialist - Property Field Inspection

Responsibilities

Grow Your Skills, Grow Your Potential
Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team.

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualifications

Competitive candidates must demonstrate:

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools

Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

Additional Details

• A valid driver's license is required
• Bachelor's Degree in a related field or equivalent work experience preferred
• Experience in handling complex or high-value claims
• Construction background
• Xactimate, XactContents experience preferred