Claim Specialist - Property Field Inspection

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• Occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

Requirements

• A valid driver's license is required

Benefits

• Potential starting salary range: $64,965.62 - $99,000.00 / annually
• Annual raise and bonus
• Healthcare benefits including 100% coverage for in-network preventative care, vision, dental, telemedicine, 24/7 mental health professionals, and more
• Tuition assistance programs
• Employee resource groups and mentoring
• College coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more
• Time off policies including parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days
• Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
• Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary